Pages loading slowly due to 9/20 AWS issues

Photo Sharing by SmugMug - Help - What's New - Perks

Incident Report for SmugMug

Resolved

This incident has been resolved.

Posted Sep 20, 2015 - 11:59 PDT

Update

We're also working on getting image upload processing caught up.

Posted Sep 20, 2015 - 08:44 PDT

Monitoring

Image loading and uploads have returned to normal operations. Some features may be working more slowly than normal.

Posted Sep 20, 2015 - 07:26 PDT

Investigating

We're working on a variety of site issues due to high error rates from Amazon AWS. You may observe slow uploads/downloads, delayed emails, and delayed search indexing while we work with them to solve these problems.

Posted Sep 20, 2015 - 06:31 PDT

This incident affected: Web, Photos/Videos, Search, and Uploads.