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Past Incidents
Oct 1, 2014

No incidents reported today.

Sep 30, 2014

No incidents reported.

Sep 29, 2014

No incidents reported.

Sep 28, 2014

No incidents reported.

Sep 27, 2014

No incidents reported.

Sep 26, 2014
Completed - The scheduled maintenance has been completed.
Sep 26, 00:13 PDT
In progress - SmugMug will be read-only during this maintenance period. We expect this work to be completed by 00:30 Pacific.
Sep 25, 23:29 PDT
Scheduled - We will be using our regularly-scheduled maintenance window to give SmugMug some TLC. Thanks for your understanding!
Sep 25, 17:02 PDT
Sep 24, 2014

No incidents reported.

Sep 23, 2014

No incidents reported.

Sep 22, 2014

No incidents reported.

Sep 21, 2014
Resolved - This problem has been fixed. Thank you for your patience.
Sep 21, 17:57 PDT
Investigating - Images are loading more slowly than usual. Our engineers are on the case.
Sep 21, 17:45 PDT
Sep 20, 2014

No incidents reported.

Sep 19, 2014
Resolved - Video uploads are now processing normally. Videos that were uploaded during the past few hours and delayed will be queued for processing and ready shortly.
Sep 19, 17:43 PDT
Identified - Video uploads are again processing slowly due to an API problem from our video encoder. Our encoding provider is working on a fix. When the fix is completed, videos that have been uploaded will complete processing.
Sep 19, 14:38 PDT
Resolved - Video processing speeds have returned to normal. All previously uploaded videos are ready now.
Sep 19, 00:49 PDT
Identified - Video uploads are processing slowly due to an API problem that our video encoder is currently having. Our encoding provider is working on a fix. When the fix is completed, videos that have been uploaded will complete processing.
Sep 18, 19:53 PDT
Sep 17, 2014

No incidents reported.