All Systems Operational
Web Operational
Photos/Videos Operational
Search Operational
Support & Help Pages Operational
Uploads Operational
Operational
Degraded Performance
Partial Outage
Major Outage
System Metrics Month Week Day
Average image request response time
Fetching
Average page response times
Fetching
Past Incidents
Sep 3, 2015

No incidents reported today.

Sep 2, 2015

No incidents reported.

Sep 1, 2015

No incidents reported.

Aug 31, 2015

No incidents reported.

Aug 30, 2015
Resolved - Support e-mail responses are working normally.
Aug 30, 21:11 PDT
Identified - Responses to help/support/heroes are currently delayed. Existing replies will be handled, queued, and sent when our provider is back up.
Aug 30, 19:13 PDT
Aug 29, 2015
Resolved - This incident has been resolved.
Aug 29, 23:28 PDT
Identified - We're seeing delays on responses to help requests as Desk works on some problems on their end. The direct support form may be unavailable at times as well; you may use help@smugmug.com if the form is not currently working.
Aug 29, 22:54 PDT
Resolved - This incident has been resolved.
Aug 29, 05:20 PDT
Identified - Certain smart galleries and populars are updating slowly. Our engineers have been working on this issue.
Aug 27, 17:52 PDT
Resolved - This incident has been resolved.
Aug 29, 03:48 PDT
Investigating - Certain types of Images are loading more slowly than usual. Our engineers are on the case.
Aug 29, 02:40 PDT
Aug 28, 2015

No incidents reported.

Aug 27, 2015
Completed - The scheduled maintenance has been completed.
Aug 27, 22:28 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 21:57 PDT
Scheduled - We will be using our regularly-scheduled maintenance window to give SmugMug some TLC. Thanks for your understanding!
Aug 27, 14:00 PDT
Aug 26, 2015
Resolved - This incident has been resolved.
Aug 26, 15:09 PDT
Identified - Images are loading more slowly than usual. Our engineers are on the case.
Aug 26, 14:30 PDT
Aug 25, 2015
Resolved - This incident has been resolved.
Aug 25, 15:07 PDT
Investigating - Images are loading more slowly than usual. Our engineers are on the case.
Aug 25, 14:49 PDT
Aug 24, 2015

No incidents reported.

Aug 23, 2015

No incidents reported.

Aug 22, 2015
Resolved - This incident has been resolved.
Aug 22, 07:30 PDT
Update - We are continuing to repair and work around the issue that is causing upload problems.
Aug 22, 04:05 PDT
Identified - We've identified the problem and have turned off uploading as we continue to work to repair it.
Aug 22, 00:20 PDT
Investigating - We’re seeing some issues with photo and video uploads. We’ll take a closer look and will update you when we have a fix.
Aug 21, 23:04 PDT
Aug 20, 2015

No incidents reported.