Filter By Components

February 2017

No incidents reported for this month.

January 2017

Uploads processing slowly
Upload processing has returned to normal. Sorry for the interruption.
Jan 27, 07:17-09:20 PST
Search indexing for uploads is delayed
This incident has been resolved.
Jan 20, 11:26-14:14 PST
Watermarks processing slowly
This incident has been resolved.
Jan 5, 10:42-12:16 PST

December 2016

Pages loading slowly
We've reverted a change that was causing page loading problems on older versions of the Safari browser.
Dec 8, 16:29-17:31 PST
Pages loading slowly
This incident was caused by our CDN provider's errors, affecting some regions of the US. Their issue was resolved at 17:15 Pacific.
Dec 2, 15:53-18:33 PST

November 2016

Images loading slowly
The issue has been resolved.
Nov 30, 14:19-14:25 PST
Upload problems
This incident has been resolved.
Nov 29, 08:30-10:21 PST
Upload problems
This incident has been resolved.
Nov 27, 12:55-13:41 PST
[Scheduled] Read-only: Scheduled maintenance
The scheduled maintenance has been completed.
Nov 10, 22:29-22:59 PST
Search indexing for uploads is delayed.
We've resolved the delays in search. Some updates from earlier today will be requeued for indexing.
Nov 4, 21:17-23:19 PST

October 2016

No incidents reported for this month.

September 2016

[Scheduled] Read-only: Scheduled maintenance Thursday Night
The scheduled maintenance has been completed.
Sep 29, 22:20-23:15 PST
Read-only: Unexpected maintenance
This incident has been resolved.
Sep 26, 17:05-18:04 PST
Read-only: Unexpected maintenance
This incident has been resolved.
Sep 26, 14:41-16:55 PST
Read-only: Unexpected maintenance
We have resolved the underlying error and everything is back to normal.
Sep 12, 20:46-21:08 PST

August 2016

Videos processing slowly
This incident has been resolved.
Aug 22, 23:37 - Aug 24, 03:39 PST
Uploads processing slowly
This incident has been resolved.
Aug 22, 16:24-20:05 PST
Uploads processing slowly
This incident has been resolved.
Aug 22, 12:54-13:22 PST
Blip in how some pages are loading
This incident has been resolved. You may need to reload/refresh in your browser.
Aug 5, 16:16-16:28 PST

July 2016

Pages loading slowly
This incident has been resolved.
Jul 25, 13:42-14:17 PST
Emails not sending
Emails which were queued to be sent will be resent shortly.
Jul 25, 12:51-13:26 PST
Pages loading slowly
This incident has been resolved.
Jul 21, 13:59-14:30 PST
Uploads processing slowly
This incident has been resolved.
Jul 20, 15:55-16:38 PST
Certain API operations failing, affecting Lightroom plugin
This incident has been resolved.
Jul 14, 13:57-14:15 PST

June 2016

European regional performance degradation.
Normal service restored.
Jun 17, 01:54-02:02 PST

May 2016

Upload problems
This incident has been resolved.
May 31, 17:05-17:16 PST
[Scheduled] Read-only: Scheduled maintenance Thursday Night
The scheduled maintenance has been completed.
May 26, 22:30-23:16 PST
Images loading slowly
This incident has been resolved.
May 24, 15:40-15:44 PST
Blip in how some pages are loading
This incident has been resolved.
May 23, 16:53-17:20 PST

April 2016

No incidents reported for this month.

March 2016

Lightroom plugin problems
This incident has been resolved.
Mar 31, 08:39-17:47 PST
Image organizer tool degraded.
This incident has been resolved.
Mar 12, 18:13-19:20 PST
Stats are processing slowly
This incident has been resolved.
Mar 10, 17:04-23:22 PST
[Scheduled] Video processing maintenance
The scheduled maintenance has been completed.
Mar 5, 12:04 PST

February 2016

No incidents reported for this month.

January 2016

Support E-Mail Responses Delayed
Support messages are flowing in now and we're handling the backlog of requests.
Jan 28, 08:10-17:50 PST
Delayed support e-mail
Desk.com is performing normally now and we're once again able to respond to you quickly.
Jan 26, 08:29-11:27 PST
News.smugmug.com blog unavailable
This incident has been resolved.
Jan 23, 17:44-21:29 PST

December 2015

Images loading slowly
This incident has been resolved.
Dec 17, 10:06-10:23 PST
Read Only
The problem has been resolved and the site is back in full operation.
Dec 13, 11:16-11:29 PST

November 2015

Some images not loading
We have identified the root cause of the issue and are putting a fix in place to prevent it from appearing again.
Nov 25, 13:40-13:58 PST
Read-only: Unexpected maintenance
This incident has been resolved.
Nov 6, 21:42-22:00 PST

October 2015

Pages/Images loading problems in some regions
Our CDN reports stabilized DNS in these regions as of 11:55 Pacific, and they are continuing to investigate the cause of the problem.
Oct 14, 11:39-12:21 PST
Blip in how some pages are loading
This incident has been resolved.
Oct 5, 10:05-10:06 PST
Statistics delays
This incident has been resolved.
Oct 1, 15:33 - Oct 4, 01:28 PST
Upload problems
This incident has been resolved.
Oct 1, 13:05-13:22 PST

September 2015

Slow response to help requests
This incident has been resolved.
Sep 22, 11:30 - Sep 23, 01:26 PST
Pages loading slowly due to 9/20 AWS issues
This incident has been resolved.
Sep 20, 06:31-11:59 PST
Pages and images loading slowly in some regions
This incident has been resolved.
Sep 8, 09:20-09:37 PST

August 2015

Delayed support e-mail
Support e-mail responses are working normally.
Aug 30, 19:13-21:11 PST
Slow response to help requests
This incident has been resolved.
Aug 29, 22:54-23:28 PST
Smart galleries and populars are processing slowly
This incident has been resolved.
Aug 27, 17:52 - Aug 29, 05:20 PST
Images loading slowly
This incident has been resolved.
Aug 29, 02:40-03:48 PST
[Scheduled] Read-only: Scheduled maintenance Thursday Night
The scheduled maintenance has been completed.
Aug 27, 21:57-22:28 PST
Images loading slowly
This incident has been resolved.
Aug 26, 14:30-15:09 PST
Images loading slowly
This incident has been resolved.
Aug 25, 14:49-15:07 PST
Upload problems
This incident has been resolved.
Aug 21, 23:04 - Aug 22, 07:30 PST
Uploads processing slowly
This incident has been resolved.
Aug 12, 13:22-13:47 PST
Slow response to help requests
This incident has been resolved.
Aug 11, 10:40-18:15 PST
Images loading slowly
This incident has been resolved.
Aug 10, 12:13-12:27 PST
Uploads Queuing
Upload processing speeds have returned to normal.
Aug 10, 02:38-04:27 PST
Broken photos
This incident has been resolved.
Aug 10, 00:27-03:40 PST

July 2015

Uploads processing slowly
This incident has been resolved.
Jul 30, 23:55 - Jul 31, 00:40 PST
Read-only: Unexpected maintenance
This incident has been resolved. We fixed an additional related issue at 19:17 Pacific.
Jul 28, 18:40-19:17 PST
Images loading slowly
This incident has been resolved.
Jul 28, 05:04-05:36 PST

June 2015

Outside Network Issue
We experienced an Internet connectivity issue with a provider outside of our network. The issue has been resolved and the service is operating normally.
Jun 30, 18:38-19:33 PST
Images loading slowly
This incident has been resolved.
Jun 13, 20:02-20:33 PST
Customer support responses delayed
This incident has been resolved.
Jun 12, 20:40-22:39 PST
Photo Upload Delays
The performance problems with uploads has been resolved and the backlog of queued requests has cleared. Upload processing is back to normal.
Jun 11, 06:01-07:52 PST
Upload problems
The problems with uploading have been resolved and a permanent fix is in place.
Jun 8, 20:56-22:24 PST
Upload problems
This incident has been resolved.
Jun 4, 19:44-19:51 PST
Images loading slowly
This incident has been resolved.
Jun 2, 09:21-09:41 PST

May 2015

Read-only: Unexpected maintenance
This incident has been resolved.
May 16, 05:13-05:58 PST
Uploads processing slowly
This incident has been resolved.
May 9, 16:11-16:59 PST
Slow image processing
Image processing is back to normal. Thank you for your patience.
May 7, 20:11-21:01 PST

April 2015

[Scheduled] Read-only: Scheduled maintenance Thursday Night
The scheduled maintenance has been completed.
Apr 30, 22:01-22:35 PST

March 2015

Images loading slowly
We've resolved the image slowness problem and continue to work on a solution to prevent this same problem in the future.
Mar 31, 09:02-09:14 PST
Slow response to help requests
This incident has been resolved.
Mar 26, 14:18-17:29 PST
Emails to @yahoo.com are frequently failing to deliver
Deliverability to @yahoo.com email addresses has improved. We're still watching the situation closely as Yahoo's systems are not 100%.
Mar 16, 17:41 - Mar 17, 10:55 PST

February 2015

Smart gallery update delays
This incident has been resolved.
Feb 27, 01:13 - Feb 28, 11:59 PST
Pages/Images loading slowly in Northeastern US
This problem was fully repaired at 13:40 Pacific.
Feb 26, 13:18-13:56 PST
Videos processing slowly
Videos processing is caught up and is back to normal speed.
Feb 19, 10:30-12:02 PST

January 2015

No incidents reported for this month.

December 2014

Images loading slowly
This problem has been repaired; thank you for your patience.
Dec 1, 20:29-21:11 PST
Pages loading slowly
The upstream incident has been resolved.
Dec 1, 14:46-14:56 PST

November 2014

Image serving issues
We have investigated and fixed the image serving issues, thank you for your patience.
Nov 24, 09:22-09:56 PST
Pages loading slowly
We've identified and fixed the source of this problem. Thank you for your patience.
Nov 21, 19:06-20:09 PST
Customer support responses delayed
This incident has been resolved.
Nov 17, 12:57-15:13 PST
Customer support responses delayed
Support emails are being sent normally again. Previously queued emails will catch up over the next hour or so.
Nov 4, 08:51-11:36 PST

October 2014

Stats are processing slowly
Photo/video stats are now caught up and processing normally.
Oct 25, 08:51 - Oct 26, 08:21 PST
HTTPS pages not loading
The time period when some HTTPS pages were not loading was from 10:55 - 11:17 Pacific.
Oct 24, 11:08-13:46 PST
Legacy uploads failing
We've fixed this problem. Thank you for your patience.
Oct 22, 20:49-21:06 PST

September 2014

[Scheduled] Read-only: Scheduled maintenance Thursday Night
The scheduled maintenance has been completed.
Sep 25, 23:29 - Sep 26, 00:13 PST
Images loading slowly
This problem has been fixed. Thank you for your patience.
Sep 21, 17:45-17:57 PST
Videos processing slowly
Video uploads are now processing normally. Videos that were uploaded during the past few hours and delayed will be queued for processing and ready shortly.
Sep 19, 14:38-17:43 PST
Videos processing slowly
Video processing speeds have returned to normal. All previously uploaded videos are ready now.
Sep 18, 19:53 - Sep 19, 00:49 PST
Customer login to custom domains results in an SSL cert warning
This problem started at 20:50 Pacific and was fixed at 22:46. Thank you for your patience.
Sep 11, 22:41-23:07 PST
Statistics delayed today
This incident has been resolved.
Sep 3, 15:19 - Sep 5, 15:17 PST
Statistics delayed
This incident has been resolved.
Aug 31, 12:37 - Sep 1, 22:46 PST

August 2014

Austrailia network problems
We've routed around the problem in Australia.
Aug 24, 02:10-12:16 PST
Pages loading slowly
Our content delivery network has identified and fixed the issue. Pages and image are loading fast once again.
Aug 12, 21:05-22:03 PST
Regional unavailability around Utah/Texas
This incident has been resolved.
Aug 8, 13:29-15:21 PST

July 2014

Organizer outage
From 13:30 to 13:53 Pacific, Organizer was not functional on some sites due to a bug
Jul 9, 14:00 PST
Statistics delayed
Statistics are over 90% caught up in backlog processing and will be on their normal schedule by late tonight. We're closing out this status update; please contact our Support Heroes if you have further questions about photo/video view stats.
Jun 25, 11:49 - Jul 1, 16:14 PST

June 2014

No incidents reported for this month.

May 2014

Organizer and photo tools errors
We have diagnosed the issue with organizer and photo tools and deployed a fix. We will continue to monitor for issues.
May 27, 20:34-20:44 PST
[Scheduled] Read-only: Scheduled maintenance Thursday Night
Our work has been completed. Thank you for your patience!
May 15, 23:00-23:50 PST
Images loading slowly
Image performance is back to normal.
May 10, 18:54-19:04 PST
Slow response to help requests
Outgoing help emails are back to normal.
May 6, 09:48-12:04 PST
Blip in how some pages are loading
This incident has been resolved.
May 1, 16:13-16:23 PST
Blip in how some pages are loading
This incident has been resolved.
May 1, 15:33-15:41 PST
Site unavailable
This incident has been resolved.
May 1, 15:21-15:27 PST

April 2014

Upload errors
We identified the reason a small percentage of uploads were failing and have put a fix in place to prevent it from happening again.
Apr 30, 20:51-21:26 PST
Videos processing slowly
Video processing has caught up. The video processing time is still slightly slower than normal but we expect it to be full speed soon.
Apr 30, 11:38-13:22 PST
Site slowness
We have identified and fixed the site loading problem. We have put a fix in to ensure this problem doesn't happen again. Everything is back to normal.
Apr 29, 18:12-18:32 PST
Blip in how some pages are loading
Bug fixed. Please contact our support heroes if you need anything else. Thanks for your patience!
Apr 25, 11:29-11:47 PST
Videos processing slowly
Video processing returned to normal late last night.
Apr 15, 19:39 - Apr 16, 00:01 PST

March 2014

Videos processing slowly
Video processing speeds have returned to normal.
Mar 29, 16:32-19:21 PST
Order submissions failing
Order submission problems have been solved. Order submission for customers were working through the incident, there was a delay between customer submission and our print labs receiving the order.
Mar 8, 06:55-08:40 PST
Custom image sizes not loading
Custom image sizes are now loading properly.
Mar 6, 15:16-15:25 PST

February 2014

Uploads processing slowly
Upload processing is up to date. Any uploads you've made have been processed; thank you for your patience!
Feb 27, 22:54-23:41 PST

January 2014

Mail Outage
Looks like our provider is back up and running.
Jan 24, 11:14-11:58 PST
Videos Processing Slowly
We identified the problem with videos processing slowly. Videos are back to normal processing times.
Jan 23, 10:53-14:06 PST
Videos processing slowly
Video processing is back to full speed.
Jan 22, 14:16-17:52 PST
Read-only tonight: Scheduled maintenance
Work completed. Happy New Year to all!
Jan 1, 16:38-21:18 PST

December 2013

Indexing for uploads processing slowly
Keyword and other time-sensitive search indexing is caught up as of 19:15 Pacific.
Dec 18, 14:10-21:07 PST
Cart checkouts timing out
Our cart is operating normally as of 13:40 Pacific.
Dec 15, 12:58-13:52 PST
Images loading slowly
Photo loading is back to normal
Dec 9, 09:32-09:51 PST

November 2013

Replacing photos using Chrome or Safari
We've fixed the problem. Thank you for your patience.
Nov 27, 02:22-03:25 PST
Images loading slowly
As of 18:00 we are serving images reliably and they have ramped up to normal speeds. We are working on measures to prevent this problem from occurring in the future. Thank you for your patience.
Nov 14, 16:38-18:48 PST

October 2013

Video loading errors on some devices
We have fixed this error. Thank you for your patience.
Oct 23, 17:51-18:02 PST
Fixed: Elevated error rates
We encountered moderately high error rates from 16:25-15:15 Pacific. We have fixed this problem.
Oct 22, 17:32 PST
Site unavailable
We have deployed a fix for our web servers and the site has returned to normal as of 11:54am PST.
Oct 22, 11:47-11:54 PST

September 2013

[Scheduled] Read-only: maintenance
We've completed our work for tonight. Thank you for your patience.
Sep 19, 22:02-22:25 PST
Pages loading slowly / Sporadic networking outage
The networking outage we experienced has been resolved by our provider and the site is responding normally again.
Sep 13, 08:31-10:22 PST

August 2013

Uploads processing slowly
Our upload processing caught up to current at 19:50 PDT.
Aug 31, 09:54-20:46 PST
Upload problems
Upload activity has returned to normal.
Aug 30, 12:13-15:16 PST
Bad code push
SmugMug is running normally. Site performance should return to normal in about ten minutes.
Aug 24, 18:47-18:54 PST
Read only for entire site
SmugMug was read-only from 3:42-3:58 Pacific, due to a bug. Everything is running 100% now.
Aug 13