Support E-Mail Responses Delayed

Photo Sharing by SmugMug - Help - What's New - Perks

Incident Report for SmugMug

Resolved

Support messages are flowing in now and we're handling the backlog of requests.

Posted Jan 28, 2016 - 17:50 PST

Investigating

Responses to help/support/heroes are currently delayed due to problems with our support portal provider Desk.com. Existing replies will be handled, queued, and sent when our provider is back up.

Posted Jan 28, 2016 - 08:10 PST

This incident affected: Support & Help Pages.