Stats are processing slowly

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Incident Report for SmugMug

Resolved

This incident has been resolved. Stats are within 24 hours of real-time.

Posted Jan 18, 2024 - 12:03 PST

Update

The backlog has not processed as fast as expected; there remains about 36 hours worth of catch up to go. Stats should be fully back to normal by midday Friday.

Posted Jan 17, 2024 - 15:13 PST

Update

Stats from previous days are about halfway through processing and should be fully back to normal later today (Tuesday 1/16).

Posted Jan 16, 2024 - 01:27 PST

Update

Our stats are now filling in for previous days. We'll provide another update tonight with a progress report.

Posted Jan 15, 2024 - 11:42 PST

Identified

The issue has been identified and a fix is being implemented.

Posted Jan 15, 2024 - 10:20 PST

Investigating

Stats are processing slowly. Our engineers are investigating this issue.

Posted Jan 15, 2024 - 09:39 PST