The incident has been resolved and all search functionally is fully restored.
Posted Feb 01, 2021 - 13:02 PST
Update
We have restored full functionality to the shopping experience. Some other search results may have degraded performance as we continue to work on improving search capacity.
Posted Jan 29, 2021 - 20:34 PST
Update
Many features of the SmugMug platform rely on search, including search results pages, your Photos Section, recent content blocks, keywords, some portions of the ecommerce and shopping experience, etc. We're still working hard to resolve and fix the issue affecting these features and will continue to update as we know more.
Posted Jan 29, 2021 - 08:05 PST
Update
We are continuing to work on a fix for this issue.
Posted Jan 29, 2021 - 01:45 PST
Identified
We're continuing to work on this problem. We've narrowed down the cause of this and are working on fully repairing the pages and searches that are not loading.
Posted Jan 28, 2021 - 23:50 PST
Investigating
A small number of people may experience momentary issues with how some website pages are displaying. We're getting to the bottom of this bug and will update with more info once we've made a fix.
Posted Jan 28, 2021 - 20:37 PST
This incident affected: Web, Photos/Videos, and Search.
