Slow response to help requests

Photo Sharing by SmugMug - Help - What's New - Perks

Incident Report for SmugMug

Resolved

This incident has been resolved.

Posted Sep 23, 2015 - 01:26 PDT

Monitoring

The maintenance work for Salesforce Desk was completed. We're now working on answering all help messages that were sent during that time.

Posted Sep 22, 2015 - 23:13 PDT

Update

Our help replies continue to be delayed by several hours by Desk. They are also planning a maintenance period from 9 PM-12 AM Pacific to permanently resolve these issues. During that time our replies will be delayed until the maintenance period has completed.

Posted Sep 22, 2015 - 17:44 PDT

Identified

We have been seeing delays on responses to help requests as Desk works on some email problems on their end.

Posted Sep 22, 2015 - 11:30 PDT

This incident affected: Support & Help Pages.