Videos processing slowly

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Incident Report for SmugMug

Resolved

This incident has been resolved.

Posted Aug 24, 2016 - 03:39 PDT

Monitoring

We've worked with our video encoding provider to increase their video processing capacity, and are pressing them for more. We are continuing to process the backlog of uploaded videos.

Posted Aug 23, 2016 - 14:21 PDT

Update

Image upload processing times have returned to normal.

Posted Aug 23, 2016 - 02:53 PDT

Update

We're also working on our image processing speeds.

Posted Aug 23, 2016 - 02:08 PDT

Identified

Video uploads are processing slowly. We’re currently being slowed by an API rate limit, and are working with our provider to increase it.

Posted Aug 22, 2016 - 23:37 PDT

This incident affected: Uploads.