Pages/Images loading problems in some regions

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Incident Report for SmugMug

Resolved

Our CDN reports stabilized DNS in these regions as of 11:55 Pacific, and they are continuing to investigate the cause of the problem.

Posted Oct 14, 2015 - 12:21 PDT

Investigating

We're monitoring reports from our customers on regional CDN errors in central US and London sporadically causing images and pages to not load. Our CDN is having a higher DNS error rate in those regions currently and is actively working on the problem.

Posted Oct 14, 2015 - 11:39 PDT

This incident affected: Web and Photos/Videos.